CITIZENS CHARTER

CITIZENS CHARTER.

1. SERVICE NAME: ENROLLMENT VALIDATION OF NEW STUDENTS Description of the Service: After the courses have been encoded/placed in the student's portal, they will be officially enrolled/registered through the process of enrolment validation. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C- Government to Citizen Who May Avail: All students who were admitted in the university for the first time CHECKLIST OF REQUIREMENTS WHERE TO SECURE Original Report Card/Form 138 Previous school Certificate of Good Moral Character Previous school Original Copy of NSO/PSA Birth Certificate/Marriage Certificate for Married Female Enrollees Philippine Statistics Authority Admission Slip Testing and Admission Office Additional Requirement for Transferee: Transfer Credentials (Honorable Dismissal or any equivalent document, Certificate of Grades/Transcript of Records) Previous School Official Receipt (Graduate program enrollees) Cashier's Office Conditional Requirement (In case of the Absence of Form 138/Report Card): Certification as a Graduating Student Previous school Certification that the student has not been admitted to other school Previous school CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present the requirements to the staff Verify and check the authenticity and completion of the documents None 10 minutes Registrar's Staff 2. Sign in the Client Logbook Guide the client in signing in the Logbook None 1 minute Registrar's Staff 3. Submit the requirements and secure copy of Registration Form Receive the requirements and print Registration Form None 2 minutes Registrar's Staff 4. Fill up the Registration Form with some personal information Guide the client in filling up the Registration Form None 5 minutes Registrar's Staff 5. Receive the student's copy of Registration Form Check the accuracy of information printed in the Registration form Issue the student's copy of Registration Form None 2 minutes Registrar's Staff TOTAL: 20 minutes.

1. SERVICE NAME: ENROLLMENT VALIDATION OF OLD STUDENTS Description of the Service: After the courses have been encoded/placed in the student's portal, they will be officially enrolled/registered through the process of enrolment validation. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All students who had enrolment records in the previous terms/semesters including shifters and returnees CHECKLIST OF REQUIREMENTS WHERE TO SECURE Approved Evaluation Form (for Shifters and Returnees) Registrar's Office Admission Slip (for Shifters and Returnees who took examination) Testing and Admission Office Official Receipt (for students who exceeded residency) Cashier's Office Approved Proposal Slip (for students who exceeded residency) College Encoded Subjects Online account CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Submit the requirements to the staff Verify and check the authenticity and completion of submitted documents None 5 minutes Registrar's Staff 3. Secure copy of Registration Form Print Registration Form None 2 minutes Registrar's Staff 4. Fill up the Registration Form with some personal information Guide the client in filling up the Registration Form None 5 minutes Registrar's Staff 5. Receive the student's copy of Registration Form Checks the accuracy of information printed in the Registration form Issue the student's copy of Registration Form None 3 minutes Registrar's Staff TOTAL: 15 minutes.

1. SERVICE NAME: ADDING, CHANGING AND DROPPING OF COURSES Description of the Service: After enrolment, students may intend to add, change or drop courses which is allowed only during the period specified in the Academic Policies and Procedures Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All students who has enrolment records in the current semester CHECKLIST OF REQUIREMENTS WHERE TO SECURE Registration Form for the current semester Registrar's Office Student ID Client Conditional Requirement: Authorization Letter, Identification Card of the representative and copy of Identification Card of the student requesting for adding, changing or dropping of courses Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present the registration form for the current semester Verify student's enrolment records and check if he/she is qualified to add, change or drop course/s None 10 minutes Registrar's Staff 2. Secure Adding, Changing and Dropping Form Issue blank form for adding, changing and dropping of courses and instruct the student to fill up the form None 1 minute Registrar's Staff 3. Proceed to the college for approval of the form Check the eligibility of the student to add, change and drop course/s Approve and sign the form None 10 minutes College Dean/Department Chair/Program Chair/Authorized personnel in the college 4. Proceed to the Registrar's Office for processing of the request Accept approved form Verify and check the authenticity and completion of approved adding, changing and dropping form None 3 minutes Registrar's Staff Process adding, changing or dropping of courses None 3 minutes Registrar's Staff Detach student's copy of the approved form File the Registrar's copy of the approved form 1 minute Registrar's Staff Print and issue Re-assessed copy of Registration Form together with the student's copy of the form None 2 minutes Registrar's Staff TOTAL: 30 minutes.

1. SERVICE NAME: ISSUANCE AND APPROVAL OF CROSS ENROLMENT FORM Description of the Service: Students who intend to enroll course/s which is/are not offered in the university may undergo this process. The description and units of the course/s to be cross-enrolled match/es with what is in the student's prescribed curriculum. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All active students who intend to enroll course/s at other school CHECKLIST OF REQUIREMENTS WHERE TO SECURE Student ID Client Registration Form for the current semester (if the student is currently enrolled) Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. State information such as the name and enrolled program If currently enrolled, present the registration form Verify student's enrolment records and check if he/she is qualified cross enroll based on the existing policy on cross-enrolment None 3 minutes Registrar's Staff 2. Secure Cross Enrolment Form and other requirements for attachment Issue three copies of blank Cross Enrolment form None 1 minute Registrar's Staff 3. Fill up the Cross Enrolment Form Instruct the student on how to fill up the form None 1 minute Registrar's Staff Provide the student with print of grades and copy of evaluated curriculum None 10 minutes Registrar's Staff 4. Proceed to the college for approval of the form Check the eligibility of the student to cross-enroll based on the records presented and the existing policy on cross enrolment Approve and sign the form None 10 minutes College Dean/Associate Dean/Authorized personnel in the college 5. Proceed to the Registrar's Office for the final approval of the form Accept approved form Evaluate the students' eligibility to cross enroll based on the accomplished form and attached records None 3 minutes University Registrar/Campus Head for Registration 6. Accept approved form Issue the student's and college's copy of approved form Instruct the student to submit one copy to the college Place the Registrar's copy on the student's envelope None 2 minutes Registrar's Staff TOTAL: 30 minutes.

1. SERVICE NAME: ISSUANCE AND APPROVAL OF EVALUATION FORM FOR TRANSFEREES, SHIFTERS AND RETURNEES Description of the Service: Students/clients must secure an approved evaluation form before being eligible for enrolment in the university as a transferee, shifter or returnee. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All students who intend to return, shift program and transfer to the university CHECKLIST OF REQUIREMENTS WHERE TO SECURE For Transferees: Transfer Credentials (Honorable Dismissal or any equivalent document, Certificate of Grades/Transcript of Records) Previous School Certificate of Good Moral Character (for undergraduate student-transferees) Previous School CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Show the requirements to the staff Verify and check the authentication and completion of the documents None 3 minutes Registrar's Staff 2. Secure Evaluation Form and copy of Evaluated Curriculum Issue Evaluation Form, copy of Evaluated Curriculum and Print of Grades None 5 minutes Registrar's Staff Record the details in the Logbook None 2 minutes Registrar's Staff 3. Proceed to the College for preliminary evaluation The staff-in-charge of evaluation accomplish the form and make the initial evaluation The College Dean/Department Chair reviews the initial evaluation and sign in the form (Processing time depends on the availability of college evaluator and siganatory) None 1 to 2 working days Staff-in-charge of evaluation in the college College Dean/Department Chair 4. Proceed to the Registrar's Office for the verification and approval of evaluation done in the college Registrar's staff checks and verifies the correctness of evaluation done in the college The University Registrar/Campus Head for Registration Office verifies and approves evaluation form None 2 hours Registrar's Staff 5. Receive the approved evaluation form The Registrar's staff issues the approved evaluation form and for shifters, staff updates the client's profile in the system None 5 minutes Registrar's Staff TOTAL: Maximum of 3 days.

1. SERVICE NAME: ISSUANCE OF DUPLICATE COPY OF REGISTRATION FORM Description of the Service: Duplicate copy registration form may be requested in case of loss or other student's personal needs Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had enrolment records in the university and with no liability posted in the online account CHECKLIST OF REQUIREMENTS WHERE TO SECURE Identification Card Official Receipt Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested Registration Form CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present a valid identification card/authorization letter to the staff Validate the presented ID/authorization letter None 1 minute Registrar's Staff 2. Secure Request Slip Form Issue Request Slip Form and explain to the client how to fill up the form None 1 minute Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 3 minutes Registrar's Staff 4. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 15.00 per copy 1 minutes Cashiering Office's Staff 5. Proceed to the Registrar's Office to secure the copy of requested Registration Form The Registrar's staff accepts Request slip and Official Receipt and prints the requested Registration Form None 2 minutes Registrar's Staff TOTAL: 8 minutes.

1. SERVICE NAME: ISSUANCE OF PRINT OF GRADES Description of the Service: Print of grades are issued to the students during enrolment or when the students need them for scholarship application, On-the-Job Training, evaluation of records, etc. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had enrolment records in the university and with no liability posted in the online account CHECKLIST OF REQUIREMENTS WHERE TO SECURE Identification Card/Registration Form Client Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested Print of Grades Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present a valid identification card/authorization letter to the staff Validate the presented ID/authorization letter None 1 minute Registrar's Staff Check if the client has liability posted in his/her account None 1 minute Registrar's Staff 2. State the semester/s of the print of grades to be requested Search for the student's grades in the database None 1 minute Registrar's Staff 3. Receive print of grades Issue the print of grades to the student/representative None 1 minute Registrar's Staff TOTAL: 4 minutes.

1. SERVICE NAME: ISSUANCE OF AUTHENTICATED DOCUMENTS Description of the Service: Authentication is being done to the reproduced copy of documents issued by the Registrar's Office such as Diploma, Transcript of Records, Registration Form, etc. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had academic records in the university and with no liability CHECKLIST OF REQUIREMENTS WHERE TO SECURE Original copy of the document/s to be authenticated Client Official Receipt Cashier's Office Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon release of documents Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present the original copy of documents to the Registrar's staff Validate the authenticity of the original copies presented None 5 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 2 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 5 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 20.00 per page 1 minute Cashiering Office's Staff 6. Proceed to the Registrar's Office to file the request Record the request details in the logbook and process the authentication of documents None 5 minutes Registrar's Staff University Registrar/Campus Head for Registrar/authorized personnel sign in the documents None 2 minutes University Registrar/Registrar Head/Authorized Personnel 7. Sign in the Logbook and receive the requested documents Place university dry seal in each page of authenticated documents and record in the logbook for release None 3 minutes Registrar's Staff TOTAL: 30 minutes.

1. SERVICE NAME: ISSUANCE OF CERTIFIED, AUTHENTICATED AND VERIFIED (CAV) DOCUMENTS Description of the Service: CAV documents are being issued to clients who will apply for apostille and to graduates of BS Psychology who will take PRC Board Examinations Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had academic records in the university and with no liability CHECKLIST OF REQUIREMENTS WHERE TO SECURE Original copy of the document/s to be authenticated Official Receipt Cashier's Office 2 Documentary Stamps per certification Bureau of Internal Revenue Long Brown Envelope (for apostille) Client Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon releasing the documents Client PSA Birth Certificate for clients whose graduate records are in the year 2006 and below and for clients who had correction of name Philippine Statistical Authority CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present the original copy of documents to the Registrar's staff Validate the authenticity of the original copies presented None 10 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 3 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 5 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 20.00 per page of the documents to be authenticated Php 30.00 per certification 1 minute Cashiering Office's Staff 5. Proceed to the Registrar's Office to file the request Record the request details in the logbook and process the requested authentication and certification/s None 2 hours Registrar's Staff University Registrar/Campus Head for Registrar/authorized personnel checks and approve the processed documents None 15 minutes University Registrar/Registrar Head/Authorized Personnel 6. Sign in the Logbook and receive the requested documents Instructs the client to verify the accuracy of the prepared documents Place university dry seal in each page of authenticated documents Affix documentary stamps and dry seal in each copy of certification If the CAV is intended for apostille application in Department of Foreign Affairs (DFA), seal the documents in a long brown envelope Instruct the client to sign in the logbook for releasing the documents None 10 minutes Registrar's Staff TOTAL: 3 hours.

1. SERVICE NAME: ISSUANCE OF OFFICIAL CERTIFICATION Description of the Service: Official certifications regarding student's enrolment, graduation, general weighted average, English as a medium of instruction, ID issuance, earned units, etc. are being issued by the office Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had academic records in the university and with no liability CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt Cashier's Office 2 Documentary Stamps per certification Bureau of Internal Revenue Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon releasing the document Client PSA Birth Certificate for clients whose graduate records are in the year 2006 and below and for clients who had correction of name Philippine Statistical Authority CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. State the kind of certification to be requested Asks the client about the kind of certification to be requested None 2 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 3 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 5 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 30.00 per certification 1 minute Cashiering Office's Staff 6. Proceed to the Registrar's Office to file the request Record the request details in the logbook and process the requested certification/s (Processing time depends on the availability and accessibility of client's records) None 2 hours Registrar's Staff University Registrar/Campus Head for Registrar checks and approve the processed documents None 10 minutes University Registrar/Registrar Head 6. Sign in the Logbook and receive the requested documents Instructs the client to verify the accuracy of the prepared certification Affix documentary stamps and dry seal in each copy of certification Instruct the client to sign in the logbook for releasing the documents None 5 minutes Registrar's Staff TOTAL: 3 hours.

1. SERVICE NAME: ISSUANCE OF CERTIFICATE OF COURSE DESCRIPTION Description of the Service: The document includes the description of the course/s taken by the client in the university. The description may be expressed in English or Filipino as requested by the client. The client specifies the particular course/s to be described. Office or Division: Registrar's Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had academic records in the university and with no liability CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt Cashier's Office 2 Documentary Stamps Bureau of Internal Revenue Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon releasing the document CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Sign in the Logbook with the details of request Guide the client in signing in the logbook None 1 minute Registrar's Staff Verify and check the validity of data written by the client Check if the requested courses to be described was taken by the client Check if the client has liability posted in his/her account None Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 1 minute Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 3 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 30.00 per page of the certification 1 minute Cashiering Office's Staff 5. Proceed to the Registrar's Office to file the request Record the request details in the logbook None 3 minutes Registrar's Staff Search/encode the course/s to be described (Processing time depends on the number of course/s to be described based on the client's request) None 1 day to 6 working days Registrar's Staff University Registrar/Campus Head for Registrar checks and approve the processed certificate None 5 minutes University Registrar/Registrar Head 6. Sign in the Logbook and receive the requested documents Instructs the client to verify the accuracy of the prepared certification Affix documentary stamps and dry seal in each copy of certification Instruct the client to sign in the logbook for releasing the documents None 5 minutes Registrar's Staff TOTAL: Maximum of 7 days.

1. SERVICE NAME: ISSUANCE OF FORM 137 Description of the Service: Form 137 may be requested by another school where a high school graduate of the university is pursuing his/her higher education. For this purpose, the document is issued only once. Further, this may be also requested by a client for a certain purpose for which the document may be solely used for. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who completed their high school in the university and with no liability in the university CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt (for personal request) Cashier's Office 2 Documentary Stamps Bureau of Internal Revenue Signed request slip (if Form 137 is requested by another school) School requesting copy of Form 137 Conditional Requirement: Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon releasing the document Client PSA Birth Certificate for Clients whose graduate records are in the year 2006 and below and for clients who had correction of name CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. State details such as name and year of graduation If the Form 137 to be requested is requested by another school, present the request slip to the staff Take note of the details stated by the client If the Form 137 is requested by another school, receive request from the school Check if the client has liability posted in his/her account None 3 minutes Registrar's Staff Verify and check the validity of data stated by the client/written in the request against the office's records If the Form 137 is requested by another school, record in the Logbook the details of the request and instructs the client to wait for confirmation if the document is ready for release None Registrar's Staff 2. If the Form 137 to be requested is for client's personal use, fill-up Request Slip Form Guide the client in filling up the form None 3 minutes Registrar's Staff 3. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 4. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 100.00 (for personal request) None (for request of another school) 1 minute Cashiering Office's Staff 5. Proceed to the Registrar's Office to file the request Record the request details in the logbook None 3 minutes Registrar's Staff Prepare the document (Processing time depends on the availability and accessibility of client's records) None 1 to 2 working days Registrar's Staff University Registrar/Campus Head for Registrar checks and approve the processed Form 137 None 5 minutes University Registrar/Registrar Head 6. Sign in the Logbook and receive the requested Form 137 Affix documentary stamps and dry seal in the document If the form 137 is requested by another school, seal it in a white envelope bearing the name and address of the school which requested the document Instruct the client to sign in the logbook for releasing the documents None 5 minutes Registrar's Staff TOTAL: Maximum of 3 days.

1. SERVICE NAME: ISSUANCE OF TRANSFER CREDENTIALS (CERTIFICATE OF HONORABLE DISMISSAL AND CERTIFICATE OF GRADES) Description of the Service: Transfer credentials are being issued only once to the students who will transfer to another school Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: All students who intend to transfer to another school and with no liability posted in their account CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt Cashier's Office 2 Documentary Stamps per document Bureau of Internal Revenue Accomplished Exit Interview Form Guidance and Counseling Office Conditional Requirements: PSA Birth Certificate for Clients whose graduate records are in the year 2006 and below and for clients who had correction of name Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon release of document Client Letter of request from the school which also states that they are responsible for the loss of document/s (in case that the school is responsible for the loss of the document) School which received the first copy of Transfer Credentials Affidavit of Loss including statement that the document is not yet forwarded to another school (in case that the client has lost the copy) Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present accomplished Exit interview form Check the presented form and verify student's records None 5 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 3 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 3 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 5 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 100.00 for Certificate of Honorable Dismissal Php 30.00 per page of Certificate of Grades 1 minute Cashiering Office's Staff 6. Proceed to the Registrar's Office to file the request Record the request details in the logbook None 3 minutes Registrar's Staff Prepare the documents (Processing time depends on the availability and accessibility of client's records) None 1 to 2 working days Registrar's Staff University Registrar/Campus Head for Registrar checks and approve the processed Transfer Credentials None 5 minutes University Registrar/Registrar Head 7. Sign in the Logbook and receive the requested Transfer Credentials Affix documentary stamps and dry seal in the document Instruct the client to sign in the logbook for releasing the documents None 5 minutes Registrar's Staff TOTAL: Maximum of 3 days.

1. SERVICE NAME: ISSUANCE OF TRANSCRIPT OF RECORDS (TOR) Description of the Service: The Transcript of Records includes all the courses taken and grades earned of the student in his/her entire stay in the university, including transferred credits from other school. This document may be issued as requested regardless of frequency and number of copies. Office or Division: Registrar's Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has/had academic records in the university and with no liability in their account CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt Cashier's Office 2 Documentary Stamps per set Bureau of Internal Revenue Conditional Requirements: PSA Birth Certificate for Clients whose graduate records are in the year 2006 and below and for clients who had correction of name Philippine Statistical Authority Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon release of document Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. State details such as name, program and year of graduation (if applicable) Take note of the details stated by the client and verify them against office's records In case that there is no available/incomplete client's records on file, staff instructs the client to file the request upon receiving notification from the office that the records are already available/reconstructed None 5 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Ask for the purpose of securing TOR Issue Request Slip Form and explain to the client how to fill up the form None 2 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 5 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 3 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document None (if the requested TOR is the first copy to be requested by a client who is a graduate of any undergraduate program) Php 50.00 per page 1 minute Cashiering Office's Staff 6. Proceed to the Registrar's Office to file the request Record the request details in the logbook None 3 minutes Registrar's Staff Prepare the document (Processing time depends on the availability and accessibility of client's records) None 4 to 6 working days Registrar's Staff Check and verify accuracy of the prepared TOR None 5 minutes Registrar's Staff University Registrar verifies and approves the prepared TOR None 5 minutes University Registrar 6. Sign in the Logbook and receive the requested Form 137 Affix documentary stamps and dry seal in the document Instruct the client to sign in the logbook for releasing the documents None 5 minutes Registrar's Staff TOTAL: Maximum of 7 days.

1. SERVICE NAME: ISSUANCE OF SECOND COPY OF DIPLOMA Description of the Service: Diploma is a legal document certifying the completion of a degree program. For non-degree/diploma programs, Certificate is issued. University President signs the second copy of the Diploma/Certificate. The document is issued only once but a second copy may be requested if the client provides an affidavit stating the reason for another copy. Office or Division: Registrar's Office Classification: Complex Type of Transaction: G2C-Government to Citizen Who May Avail: All clients who has graduation records in the university and with no liability in their account CHECKLIST OF REQUIREMENTS WHERE TO SECURE Official Receipt Cashier's Office Any applicable Affidavit (stating the need for second copy) Client 2 Documentary Stamps Bureau of Internal Revenue Conditional Requirements: PSA Birth Certificate for Clients whose graduate records are in the year 2006 and below and for clients who had correction of name Philippine Statistical Authority Damaged copy (in case of replacement of a damaged copy) Client Authorization Letter, Identification Card of the Representative and copy of Identification Card of the Owner of requested documents upon release of document Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. State details (such as name, program and year of graduation) and submit the affidavit stating the reason of requesting for second copy of Diploma Take note of the details stated by the client and verify them against office's records Check the submitted affidavit and keep it on file None 5 minutes Registrar's Staff 2. Secure Request Slip Form Check if the client has liability posted in his/her account Issue Request Slip Form and explain to the client how to fill up the form None 2 minutes Registrar's Staff 3. Fill-up Request Slip Form Guide the client in filling up the form None 3 minutes Registrar's Staff 4. Proceed to Assessment Office for clearance Checks the client's record for any financial accountability None 3 minutes Assessment Office's Staff 5. Proceed to the Cashier's Office Receive payment and issue Official Receipt on the requested document Php 400.00 5 minutes Cashiering Office's Staff 6. Proceed to the Registrar's Office to file the request Record the request details in the logbook None 3 minutes Registrar's Staff Print the Diploma and the Transmittal None 15 minutes Registrar's Staff Verify and sign the prepared transmittal None 5 minutes University Registrar Verify and sign the prepared transmittal (processing time depends on the availability of signatory) None 1 to 3 working days Vice President for Academic Affairs University President verifies and approves the prepared Diploma (processing time depends on the availability of signatory) None 1 to 3 working days University President 7. Sign in the Logbook and receive the requested Diploma Affix documentary stamps, gold seal and dry seal in the document Instruct the client to sign in the logbook for releasing the document None 5 minutes Registrar's Staff TOTAL: Php 400.00 Maximum of 7 days.

1. SERVICE NAME: ISSUANCE AND APPROVAL OF EVALUATION FORM FOR COMPREHENSIVE EXAMINATION Description of the Service: Students in the graduate programs must undergo evaluation of the college and the Registrar's Office before taking the Comprehensive Examination. Office or Division: Registrar's Office Classification: Simple Type of Transaction: G2C-Government to Citizen Who May Avail: Students in the graduate programs who intend to take Comprehensive Examination CHECKLIST OF REQUIREMENTS WHERE TO SECURE Identification Card Client CLIENT STEPS AGENCY ACTION FEES TO BE PAID PROCESSING TIME PERSON RESPONSIBLE 1. Present identification card and verbally state the request Check if the student's name is included in the list endorsed by the college Check the completeness of students' records In case that the student is lacking of a/some credential/s, instruct him/her to comply with the submission of such document/s first before proceeding for the request None 5 minutes Registrar's Staff 2. Receive Application Form for Comprehensive Examination Issue Application Form for Comprehensive Examination None 1 minute Registrar's Staff 3. Fill up the Application Form Instruct the student to fill up the form None 5 minutes Registrar's Staff 4. Submit the filled-up Application Form Receive and check the filled up form None 1 minute Registrar's Staff Evaluate the student's academic records and prepare a copy of evaluated curriculum Attach the evaluated curriculum, print of grades and Transcript of Records (if the student is a transferee) with the accomplished form Sign in the form None 2 hours Registrar's Staff 5. Proceed to the college for evaluation and approval of the form Evaluate the student's eligibility to take Comprehensive Examination based on the forwarded records Sign in the form for approval (Processing time depends on the availability of evaluators in the college) None 1 to 2 working days College Dean/Associate Dean/Program Chair/Department Chair of graduate programs 6. Proceed to the Registrar for the final approval of the form Check the documents and sign in the form for approval None 5 minutes University Registrar/Campus Head for Registration 7. Receive the approved Application Form Provide the student with photocopied approved forms Instruct the student to forward a copy to the college None 5 minutes Registrar's Staff TOTAL: Maximum of 3 days.