CCSP – ServiceNow Connector
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CCSP – ServiceNow Connector. Functional Overview.
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Overview. Client ServiceNow Type Events Actions: Dial, Transfer, Conference.
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ServiceNow Connector. https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcS6Voap8yKYmVLrtP8U6aEFXS9TIOwc6hxoRdA77oQIBzbG76ib.
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Connector key features. OpenFrame communication frame - solution developed and tested for ServiceNow Rome/San Diego/ Tokio version within customer service management module Use CCSP TouchPoint out of the box - with CRM connector gadget Flexible screen popup configurations.
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Components Architecture. Agents – TP , SoftPhone Developed by customer CCSP CRM Connection Server REST API Configuration DB Events.