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SAP Service Cloud. Case Management Training Material Terminology Core Level.
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CM 0 Terminology ILT. Slide has Animation. Demo. Blank Screen.
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After completion of this course, CSRs should be able to perform the following tasks with 100% accuracy: Absorb the terminology used in SAP Service Cloud Objective.
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[Audio] How to Use this Course For best results, view this course in Slide Show mode. Click this icon at the bottom of your PowerPoint window. Icon has a video imbedded. The agenda will have the topics underlined with hyperlinks added so you can jump to the desired page/topic. November 2023.
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[Audio] 01 How to log in and log out 02 Terminology comparison (CRM vs C4C) 03 Your Text Here 04 Your Text Here 05 Your Text Here CM 0 Terminology ILT November 2023.
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[Audio] Single Sign On SAP Service Cloud CM - E2C Home WC & Personalization - Instructor Led Training June 2023.
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[Audio] How to log in and log out Single Sign On for SAP Service Cloud When logging in you will be prompted with this SSO window: Single Sign-on (SSO) has been enabled for SAP service cloud. Use it for an improved experience, security & compliance. SSO links for the 3 available environments are: Production SSO for Service Cloud (C4C): HTTPS://my361745-sso.crm.ondemand.com UAT Validation SSO for Service Cloud (C4C): HTTPS://my360651-sso.crm.ondemand.com QA SSO for Service Cloud (C4VC): https://my359835-sso.crm.ondemand.com/ When logging out you will be prompted with this message: CM 0 Terminology ILT November 2023.
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[Audio] A notification message informs users of new incoming customer conversations. Pop up will show 2 min prior to time out. It is a pop up that can only be seen if working on CP, not on any window. You cannot answer calls by clicking on the notification because SAP Service Cloud is a web-based platform and we need to comply with data protection under such environment. Your SAP Service Cloud screen needs to be on your main screen to see the notification. SAP Service Cloud time out will be opened for 2h while you work with tickets. Therefore, you will be logged out from your SAP Cloud after 2h of access. A pop up will appear when Service Cloud is about to time out so user can still reactivate the current session before expiring. If working only with CP, after 1h will log you out. Due to security reasons, the extension cannot be over 2h..
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[Audio] Home Work Centre CM - E2C Home WC & Personalization - Instructor Led Training June 2023.
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[Audio] Home Work Centre The Home Work Centre is the landing page once the user logs in. You can plan your day from the Home Work Centre. Icons and work centres Work Centre & below the Work Centre views. They cannot be personalized. Search Call Productivity Notifications User Menu Quick Links to access your active day-to-day work Create Edit Refresh Kanban board to easily access too your teams and your active day-to-day activities. To expand and collapse the work centres. CM 0 Terminology ILT November 2023 Work Centres are Business Objects, where the operations are carried out. Depending on your role you will see some work centres or others. In COpC we do not use the work centres Calendar, nor the icons Productivity or Notifications. By default in your Home Work Centre you will always find your Quick Links and Kanban boards. You can add extra cards, like My Filters, to your Home Work Centre by clicking on the Edit button. The + sign will allow you to create a manual ticket. Do not use the + sign to create appointments or phone calls..
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[Audio] CM 0 Terminology ILT November 2023. CM 0 Terminology ILT.
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[Audio] November 2023. CM 0 Terminology ILT. November 2023.
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[Audio] First Level Roboto: 21 pt sentence case Second Level Roboto: 19 pt sentence case Third Level Roboto: 17 pt sentence case Fourth Level Roboto: 17 pt sentence case Fifth Level Roboto: 15 pt sentence case.
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CM 0 Terminology ILT. November 2023. 14.
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[Audio] Document Information Filename: ADD THE FILENAME Document Owner: Bea RODELLAR GÓMEZ & Andreas DAMASKE – for Sales Admin training materials Margherita BONFIGLIO & Mamadou KEITA – for SC & SOM training materials Document Author ADD YOUR NAME AND SURNAME Document Title: ADD THE TITLE Document ID INFO TO BE ENTERED BY MAMADOU KEITA Document Management System: INFO TO BE ENTERED BY MAMADOU KEITA Intended Audience: COpC SOM CSR Parent Document: LIST ANY DOCUMENTS YOU MAY HAVE USED TO BUILD YOUR MATERIAL November 2023 CM 0 Terminology ILT.
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[Audio] Document History DATE REV AUTHOR / OWNER UPDATE Month YYYY 1 Name Instructor Lead training created..
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[Audio] CM 0 Terminology ILT. CM 0 Terminology ILT.