Scene 1

Create a Meat Sausage Photoshop Text Effect Photoshop Tutorial | PSDDude

Looking for a platform to Organise Incoming Enquires

Scene 2

Scene 3

Gmail
Home
Q
twitter.com
Search mail
O Add to Story
Edit Profile

Scene 4

Open
Assigned
SortBy : Created Date v
FilterBy
PRIORITY CREATED
Pending
u
Resolved
Closed
2
2
2
05 May, 202013:22
05 May, 2020 11:21
05 May, 2020 11:18
03 Apr, 2020 12:01
26 Mar, 2020 12:07
25 Mar, 2020 11:41
TICKET ID
#2000000017
#2000000016
#2000000015
#2000000014
#2000000010
#2000000002
Archived
harkul@cexlab.com
harkul@cexiabcom
tim@cexlab.com
sanal@gmail.com
harkul@cexlab.com
adnankhan1987@gmail.com
Issue with Invoice
Portal not opening
Refund for order -45678
Status of Refund - Order ...
Refund for Order # 12345
Refund for my order
FINANCE
HELPDESK TEAM
(T SUPPORT
FINANCE
FINANCE
HELPDESK TEAM
AGENT NAME
Adnan Khan
Mark
John
Adnan Khan
John
John
Q Search Tickets
• ASSIGNED
ASSIGNED
ASSIGNED
ASSIGNED
ASSIGNED
ASSIGNED

o
16 K
459
Todays Tic k
30
27
11 K
211
Escalated Tickets
100%

Default Reports
Search
Ticket By Account/Custorner
Ticket By Requestor
Ticket By Source
Ticket By Type
Ticket By priority
Ticket By Agent
Ticket By Group
Ticket Report
Agent Email Productivity Report
Ticket By Agent
Agent
Adeyemi Adesola
Ajirioghene Edojaroro
Akorede Ejiogu
: Gloria Omoerah
Isaac Fatola
, Jude Anyalebechi
, Maxwell Ekanem
Nkechi Udiminue
Open
Assigned
9
13
Filter by
CREATION DATE
From
ACCOUNT/CUSTOMER
REQUESTOR
To
oshioke.oyanikho@up-ng.com
Oluchi.Nwabueze@fidelitybank.ng
customerservice@payattitude.com
adeyemi.adesola@up-ng.com
brutalgallant@gmail.com
Ivester.ameh u •n corn
APPLY ALTERS
RESET TO DEFAULT

Scene 5

Scene 6

CUSTOMER MANAGEMENT           Manage all your customer accounts & Contacts. Tag your VIP/HNI customers

TICKET MANAGEMENT             Omni channel ticket management

HELPDESK AUTOMATION          Ticket assignment flow based on business need

TASK MANAGEMENT                     create task and reminders and never miss any task

SLA & ESCALATION MANAGEMENT                        Define SLA policies and Escalation matrix to manage ticketing within timeline

BUSINESS HOUR MANAGEMENT                   Define your business hour and country time zone

GROUP & QUEUE MANAGEMENT                  Manage and assign tickets based on department/group and queue

USER MANAGEMENT                 user policy and permission

SUPPORT CONTRACT MANAGEMENT                      Manage all your customer support contracts in one place and get notification before expiring

BROADCAST ANNOUNCEMENTS               Do important announcements to your desk

AUTO NOTIFICATIONS & ALERTS                               Notifications based on business requirement can be configured

REPORTS & DASHBOARDS          Default and Custom reports, dashboards

PowerPoint Presentation

Page 1 (0s)

Page 2 (12s)

Page 3 (25s)

Page 4 (54s)

Page 5 (1m 35s)

Page 6 (2m 23s)