MAF Corporate Template

[Audio] CarrefourNOW Challenges and Achievements 2023 1- Quality & Hygiene 2-Fruit & vegetables pre-pack 3- Business Kpi’s 4- Launched New Fulfillment centers in 2023 5- Enhance the online shopping experience 6- Omnichannel Implementation December 2023.

[Audio] Carrefour Now overview yearly 2023 /Gth 26% Sales 1st Qtr 2nd Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 10 10 10 10 10 10 10 10 10 10 Sales 1st Qtr 2nd Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 10 10 10 10 10 10 10 10 10 10 Sales 1st Qtr 2nd Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 10 10 10 10 10 10 10 10 10 10 Sales 1st Qtr 2nd Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 1st Qtr 10 10 10 10 10 10 10 10 10 10 Sales 443,578,096 Orders 3,173,649 Bskt 140.

[Audio] 1.0 Quality & Hygiene Quality training video New Packaging.

[Audio] 1.1 Quality & Hygiene – Create a Quality Video for Picker Training Our focus on creating a high-quality training video has significantly impacted delivering the top-notch products and achieved the following: Reducing customer complaints Enhancing our reputation and customer relationships Showcase real-life NPS comments that has positive impact on our business. Quality & Hygiene – Create a Quality Video for Picker Training.

[Audio] 1.2 Quality & Hygiene – New Packaging I The enhancements we've made to our delivery process, addressed the low quality of our old bag version, to commit on delivering a higher quality and more reliable service. New bag features: Better temperature retention Increased weight capacity Easy cleaning and sanitization Texture modification ensures products reach customers in perfect condition. Old bag flaws: Instant Smell Impacted to hot weather Cleaning challenges Zipper damage It comes with (Dividers) To separate detergent and food items To organize delivery bags for effective packaging For better arrangement of heavy and sensitive items.

[Audio] 1.2 Quality & Hygiene – New Packaging II We have made two significant enhancements to our delivery system to Improve the Freezing Speed and Enhanced Temperature Retention Advanced Thermal Bags: Our new thermal bags are designed to better preserve the temperature of items, providing increased protection against sensitive external weather conditions. Faster Freezing Ice Gel: We've upgraded our ice gel liquid to freeze much faster, ensuring a quicker and more efficient cooling process..

[Audio] 1.2 Quality & Hygiene – New Packaging III 1- Stickers: We’ve changed the stickers for ensuring our pickers adhere to the correct processes; In addition to be more clear for our customers. 2- Sustainability: As we are committed to sustainability by transitioning 100% of FR&VG plastic bags to paper bags; Successfully, we’ve implemented across all our online stores in UAE. Carrefour stickers, featuring QR codes to our website Substitution stickers Sensitive items stickers (Eggs, Fragile).

[Audio] 2.0 Fruit & vegetables pre-pack. Fruit & vegetables pre-pack.

[Audio] Fruit & vegetables pre-pack implementation These process involves pre-packing for fast-moving F&V items, adhering to specific criteria designed for efficiency and effectiveness. These enhancements have not only optimized our internal operations but also contributed to an overall improvement in customer satisfaction. Product Quality Customer Complaints Ratio On-Time Preparation Pick Rate.

[Audio] 3.0 Business KPI’s 1- Customer experience - NPS 2- Business KPI’s – Incomplete orders 3- Business KPI’s – OTH/Otd 4- Business KPI’s – Financial (Sales, Basket, CPO and cost).

[Audio] Business KPI’s – Customer experience (NPS) 2023 Mystery Shopper (99%) 2022 NPS (33) 2023 NPS (52) Total Jan-22 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec Jan 2023 Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 10.015251652262329 39.310645724258286 37.294878170064642 38.852841941344408 37.756714060031598 23.222549432057214 32.524271844660191 31.884944920440635 37.943475646422129 27.272727272727273 31.513647642679899 46.363636363636367 43.5632183908046 50 53.578154425612055 52.56008359456635 59.416141957641671 55.153422501966958 60.336370007007709 55.700325732899024 41.860465116279073 36.201117318435756 55.180722891566262 62.

[Audio] 2023 Business KPI’s – (Incomplete Orders) Total Avr. 2022 Jan-23 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0.18141909107100382 0.14529393749967667 0.13630415449586733 0.13453940520888089 0.13853105748194883 0.12295565479872858 0.10500672813772279 7.6169972738234545E-2 7.5622243658917218E-2 8.5987472681521793E-2 9.9278161198955855E-2 5.9418848866510027E-2 5.8393453256836647E-2 Total Avr. 2022 Jan-23 FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0.10585185609135121 8.2549087470482979E-2 7.2071530868553044E-2 6.5021052093309134E-2 6.90523269550323E-2 5.8547893238078907E-2 5.6914293115722471E-2 4.5703863079158885E-2 4.9938090249753764E-2 5.9000871096513571E-2 7.5602842159976077E-2 4.6310886558529982E-2 4.7068400912696935E-2.

[Audio] 2023 Business KPI’s – (On TIME Handover - delivery) Ontime Handover Avr. 2022 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0.88127599279490976 0.94799999999999995 0.94799999999999995 0.96 0.95099999999999996 0.93500000000000005 0.94099999999999995 0.97199999999999998 0.92500000000000004 0.89500000000000002 0.877 0.96499999999999997 0.97799999999999998 Ontime Delivery Avr. 2022 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 0.9 0.92200000000000004 0.93100000000000005 0.94499999999999995 0.93100000000000005 0.93799999999999994 0.94599999999999995 0.97099999999999997 0.94399999999999995 0.90800000000000003 0.872 0.95899999999999996 0.97399999999999998.

[Audio] 2023 Business KPI’s – Financial (Sales and orders) Total JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 265809 247286 242184 229637 267345 249570 231561 253099 296442 329373 283723 276645 Sales: 443,473,601 AED 31,876k 36,035K 30,585k 37,184k 31,746k 34,779k 49,535k 39,912k 31,393k 43,983k 41,483k 34,960k MAY JUN JUL AUG OCT NOV Jan FEB MAR APR SEP DEC.

[Audio] Total Avr. 2022 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV DEC 112 132 129 130 133 139 139 137 142 148 150 146 144 2023 Business KPI’s – Financial % Sales Year 2022 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV Year 2023 0.08 7.0000000000000007E-2 0.06 7.0000000000000007E-2 7.0000000000000007E-2 0.04 0.05 0.04 0.04 0.04 0.04 0.05 0.05 CPO2 Year 2022 JAN FEB MAR APR MAY JUN JUL AUG SEP OCT NOV Year 2023 10.340612293289537 9.0198751735268559 8.2720531692048898 8.910013749876132 8.6660169746164595 5.9461173764237225 6.3533022799214658 6.1297145460591373 6.1008477315200782 6.1318986513382052 5.971267772403932 7.3900322497647348 7.1170061971064529.

[Audio] 4.0 Launched New Fulfillment centers in 2023.

[Audio] Launched Fulfillment centers in 2023 -To ensure greater speed we launched four Fulfilment Centers to be more closer to our customers Stores AKOYA BAWADI RANCHES 1 AMSAF Daily Orders 16,783 17,697 Daily Sales (AED) 18,682 24,862.

[Audio] 5.0 Enhance the online shopping experience.

[Audio] Enhance online shopping experience Carrefour application has undergone a recent update, aiming to enhance the overall customer experience. The latest version ensures clear communication with our valued customers, particularly during peak hours. Home page updates when orders flow out of capacity Informing customers that items can be kept in the cart even when the store is paused Pervious Update Pervious Update.

[Audio] Mono orders Successfully launched this year, the new project focuses on E-FOOD ORDERS under the Express C4NOW concept. This project introduces additional features aimed at enhancing the customer experience. Cost Efficiency Customer Satisfaction Minimal Resource Requirements MONO STORES ZAHIA SHINDGAH DEIRA CC CENTURY Dalma REEM.

[Audio] 6.0 OmniChannel 1- Project steps 2- Supermarkets 3- Hypermarkets.

[Audio] 6.1 Omnichannel - Project steps (Ecommerce Operations with RBS) Draft the Operations Tasks & Responsibility (Fulfilment + CG) Identifying the team leaders (Fulfilments + CG Supervisors) Confirm the methodology with all before roll-out D. Create the Training materials and implementing the Sessions E. Final Knowledge Assessments Joint efforts and Results reviews.

[Audio] 6.2 Supermarket Omnichannel Implementation 1. Job Description, Tasks & Responsibilities, and Final Assessment: Assisting the L&D in drafting combined Job Description, outlining Tasks & Responsibilities of both online and offline operations, and establishing a robust Final Assessment process. 2. Training for Supermarkets: Successfully conducted training sessions for (20) supermarkets, focusing on skill enhancement. 3. Team Development: Identified and promoted (42) CG supervisors and Fulfillment team leaders to the role of (Operations team leader), enhancing our operational capabilities. 4. Store Manager Training: Provided theoretical and on-the-job training for 20 Store Managers, ensuring they are well-equipped with the knowledge and skills needed for effective Omni-Channel management..

[Audio] 6.3 Hypermarket Omnichannel Implementation 1. Implement the Supermarket Experience: Adapting and combining the forms of eFood operations to the pervious experience in C4NOW Supermarkets to develop the final forms. 2. Hypermarket Training: Successful completion of training sessions for (29) Hypermarkets, aimed at enhancing skills and operational efficiency. 3. Department Heads Training (eFood & C4NOW): Provided comprehensive theoretical and on-the-job training for (43) Department Heads, ensuring they possess the knowledge and skills necessary for effective Omni-Channel management. 4. Final Assessment Visits Conducting face-to-face knowledge assessments with all trainees to ensure a comprehensive evaluation of their understanding..

[Audio] Thank you. Thank you.