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                                                         By Shivani Suresh Suryawanshi 

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Interpersonal skills are  all about working with other people. In a business setting, the term generally refers  to an employee's ability to get  along with others while performing his/her job. Interpersonal skills are  actually characteristic traits like Manners, attitude,courtesy,habits, behaviour and appearance which helps  us to communicate and maintain  relationship with others.  

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 Accountability & Ownership Building Credibility and Rapport Being Empathetic Collaboration and Team-work Making Requests and Giving Suggestions Dealing with Difficult People  

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 Accountability is the ability to take  complete responsibility for the results and  outcomes of your actions. Accountability is a self-driven  skill, one that makes you feel good, feel accomplished,  and without any boundaries, because when this skill is  developed, you learn to trust yourself. 

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How to build Credibility? Set a positive example Act with Integrity Take responsibility Keep commitments Show genuine concern Solve problems creatively Resolve conflicts and disagreements.   

        How to build Rapport? Check your appearance. Remember the basics of good communication. Find common ground. Create shared experiences. Be empathic. Mirror and match mannerisms and speech appropriately.  

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Empathy is the ability to recognize  emotions in others, and  to understand other people's perspectives on situation. Empathy enables you to use that insight to improve  someone else's mood and  to support them through challenging situations. Empathy is often confused with sympathy,  but they are not the same thing. Sympathy is a feeling of concern for someone,  and a sense that they could be happier. Unlike empathy, sympathy doesn't involve  shared perspective or emotions.  

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     Collaboration               VS Collective minds towards an individual task. Shared Values. Shared Effort. Can work from different locations.  

  Team Work Individual tasks.  Shared Goals. Individual Effort. Work in Same locations. 

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Listen Stay Calm Don't judge Reflect request and dignity towards other people. Look for the hidden need Don't Argue 

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To improve..... Relationship Working environment Leadership skills Productivity All over success  

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